Terms & Conditions

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Information About Us

We operate the website namedroppersembroidery.com.

Our company number SC106904 and our registered shop premises, 8A Burgh
Cowdenbeath, KY4 9QD.

(b) To contact us, please see our contact us page or email / call the shop premises.


(a) The images of the products on our site are for illustrative purposes only. Although we have made an attempt to display the colours accurately, we cannot guarantee your computers resolution or colours reflect the colour of our products.

(b) All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.

(c) We trade online with the best of intentions to fulfil every order diligently, professionally to any customer.

(d) We have the right to refuse any order for whatever reason.

(e) If we decide that it is unfeasible to fulfil your order for any reason, we will refund your money immediately by the same method that it was originally paid to us. The time it takes the money to be credited back to you will depend on your card provider or payment facilitator. We will advise you that we have done so from our side. It can usually take with 5 working days.

Our office hours are Monday to Friday from 9AM to 4PM and Friday 9AM to 3PM, so we will respond to your order during these times if we have to advise you of a cancellation of your order.


(a) Prices are subject to alteration without prior notice and the price ruling at the date of despatch of goods will be the contract price.

(b)The buyer will be charged within any means for the cost of delivery as agreed on our delivery charge page and checkout. If for some reason the buyer would like to return the item due to their own fault then the buyer will be responsible for the return charge postage. Full refund of the product will be issued as soon as the product is received back within our hands.


(a) Unless we have at our discretion agreed to grant credit terms goods must be paid for at the time of order.

(b) When we have agreed to grant credit, payment must be made to us not later than the thirtieth day of the month next following that in which the goods are invoiced.

(c) If any payment is overdue, we will send a reminder invoice out where payment should be cleared by you the customer by no later than the seventh day of receiving.

(d) Credit terms granted may be withdrawn or altered by us at any time. Without notice. This is only applicable if at any stage the person(s) account is being abused by not clearing he or she’s account.

(e) If we consider that a Buyer’s creditworthiness is impaired or because of late payments, we may at our absolute discretion and without prejudice to our rights against the Buyer, suspend performance of our obligations under the contract or treat the contract as repudiated by the Buyer.

(f) Goods will be invoiced when ready for despatch and will receive an email with the correct email given to us.

(g) If goods are to be sent as instalments, each instalment will be separate accordingly. Buyer shall not suspend, reduce or refuse to make payment in respect of any instalment.


(a) Delivery dates quoted are estimates only. We will make ever reasonable effort to keep them but we accept no liability for any financial or other loss or damage (whether direct or indirect) if delivery is nonetheless delayed nor shall any such delay entitle the buyer not to accept or pay for the goods when they delivered.

(b) We will arrange delivery of goods within the UK by means at our discretion unless the buyer otherwise requires. We can send out goods on whatever date the buyer acquires but they must tell us in advance and we accept no responsibility.

(c) The risk in the goods will pass to the buyer as soon as they receive their goods while leaving the premises or not.

(d) Without accepting any liability for our failure in any case to do so we will pursue for the benefit of the buyer any claim for damage to or short delivery or loss of goods in transit provided that we and the carrier are notified in writing of the claim within 14 days after the date of the advice note or other despatch notification in the case of a complete loss and within 5 days after delivery in the case of damage or short delivery and in the latter case also that on deliver the goods have been signed for unexamined or the damage or short delivery has been recorded on the carrier’s delivery documentation.


1. It should be noted that Personalised goods are not covered under the Consumer Contracts Regulations and are not eligible to be returned unless faulty. 2. You may return any item bought plain, without customisation, within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Return carriage costs are to be agreed with Name Droppers Ltd before goods are sent as costs will only be reimbursed up to a maximum of £6 unless otherwise previously agreed. Returns can take up to 15 working days to be processed. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
  • Goods that have been embroidered, badged, or printed.
  • Goods that have been assembled in line with your requirements.
  • Goods that have been specially procured in line with your requirements and are not plain, unpersonalised goods
Our promise is to uplift unwanted goods from your premises within 14 days of the request being made. 4. Name Droppers Ltd reserves the right to attempt to repair/uplift any garments prior to providing a replacement. 5. This does not affect your statutory rights. 6. In the event of goods arriving with production or manufacturing errors, Name Droppers Ltd reserves the right to correct these prior to offering a refund, at the sole discretion of Name Droppers Ltd.


(a) Packing costs will be borne by the Buyer unless in deliveries within the UK only the packing cases and materials are returned to us.

How We Use Your Personal Information

(a) We only use your personal information in accordance our Privacy policy. For details, please see our Privacy policy. Please take the time to read this Privacy policy, as it includes important terms which apply to you.

Extent Of Liability

(a) The buyer shall ensure that the goods are made to specification prior the use. The buyer shall have not claim in respect of defects unless a written complaint is sent to us as soon as the defect is noticed and no use is made of the goods thereafter not alteration made there to by the buyer before we are given an opportunity to inspect the goods.

(b) The buyer is solely responsible for ensuring that goods bought from us are fit for any particular purpose and not warranty or condition of fitness for any particular purpose is given or is to be implied in these Terms.

(c) We shall not be liable for any claim or claims for indirect, consequential or incidental loss or damage made by the buyer against us.

Manufacturer Guarantees

(a) Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.

(b) If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


(a) You are solely responsible for the disposal of any waste arising from the Products you purchase and you undertake that you will comply with all applicable laws, rules, licences, consents and/or other relevant regulations relating to such waste including, but not necessarily limited to, the appropriate disposal of any Products by you save for when you are a consumer or it is our responsibility to do so in law. You hereby indemnify us against all costs, claims, liabilities and expenses arising from any breach by you.


(a) We reserve the right to vary at any time of giving reasonable notice the specifications and design of goods, and to supply goods as so varied in performance of any order.

(b) Descriptions and illustrations of goods in our publicity material price lists and the like, are approximate and for general guidance only neither they nor any representations made by any of our employees or agents form part of any contract between ourselves and the buyer.


(a) All drawings, designs, specifications and the like which we supply in connection with a quotation or order remain our property and are confidential; they must not be disclosed to any third party without our written permission.

(b) We recognise the need for the confidentiality of customer’s drawings, designs, specifications and the like and will preserve the same during the works process.

(c) We reserve the right to keep confidential the identity of any sub-contractor where we deem it appropriate.


We reserve the right to sub-contract an order or any part thereof.

Health & Safety

The buyer will ensure that all information supplied by us on the use of goods (including information of the conditions necessary to secure that use is safe and without risk to health) will be available to and will be applied by his employees and contractors.

Trade Deals Promotions

All offers are subject to availability and while stocks last. We reserve the right to change any product and prices without prior notice. Prices and specification are believed to be accurate as of the day of printing. Images are for display purposes only and the product offered may differ in appearance from the one shown in the promotion.

Free UK Mainland Shipping On Orders Over £150

This offer entitles UK Mainland customers only to free shipping on all orders over the value of £150. UK Mainland customers must select the ‘Free Shipping’ delivery method at the checkout in order to redeem the Free Shipping offer & have entered in a valid UK Mainland delivery address. Orders which are shipped outside of the UK Mainland are all subject to delivery charges – these charges can be seen in detail on the Delivery Options page. This offer will not affect the delivery time scale of the order.
– Namedroppers normal refund and returns policy apply.

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